At Nine’s Products, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
You may return most items within 12 days of delivery.
Items must be in their original condition, unused, and in the original packaging.
To start a return, please contact us at ([email protected]) with your order number.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–14 business days.
Exchanges
If you received a defective or damaged item, we’ll gladly exchange it for the same product at no extra cost.
Non-Returnable Items
Certain items (such as personal care products, clearance items, or digital goods) may not be eligible for return. These will be clearly marked at checkout.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).